People & support
Practical day-to-day help, onboarding, offboarding, accounts and the technology people need to do their jobs.
Technology support • administration • modernization
Someone should own the technology.
BTG takes responsibility for the technology your business depends on today, while steadily building a more secure, supportable and intentionally managed environment for tomorrow.
A modern technology foundation
Microsoft 365 at the core. Built around your business.
Microsoft 365 gives us a strong foundation for the things nearly every modern business needs to manage well: identity, devices, security, collaboration and access.
But your technology environment is bigger than Microsoft. BTG brings the rest of it together around that foundation, including the applications, computers, networks, servers, backup systems and specialized vendors your business depends on. The goal isn't to make everything Microsoft. It's to make the whole environment work together and be manageable.
Microsoft 365 foundationIdentity • devices • security • collaboration • access
People & computers
Business applications
Networks & connectivity
Backup & recovery
Cloud & local systems
Specialized vendors
A common foundation where it helps. The right technology and partners where the business requires them.
What BTG manages
The environment, not just the incidents.
A support request is often only the visible part of a larger administrative problem. BTG handles the immediate issue while maintaining responsibility for the systems and practices behind it.
Identity & Microsoft 365
Users, licensing, access, collaboration, policy and administration of the cloud services your team relies on.
Devices & infrastructure
Computers, networks, servers, connectivity, lifecycle management and dependable remote administration.
Security & resilience
Layered controls, backup, recovery planning, visibility, updates and attention to material risk.
Applications & vendors
The accounting, legal, engineering and other specialized systems the business depends on, plus the vendors behind them.
Documentation & governance
Standards, records, ownership, priorities, exceptions and the institutional memory required to manage well.
A small team by design
Your people shouldn't disappear into the help desk.
BTG combines the discipline of managed technology with the accountability of people who know your organization. The same team supporting a user also understands the environment, the decisions behind it and where it needs to go next.
RelationshipWe learn your people and your business.
AccountabilityThe problem stays ours until it is actually addressed.
ContinuitySupport decisions inform administration and planning.
CandorWe tell you what matters, including when the answer is inconvenient.
BTG Technology Maturity
Working technology is not necessarily managed technology.
Modernization is not about chasing the cloud. It is a progression toward an environment that can be consistently administered, secured, documented and improved.
Traditional
Local, person-dependent technology supported through accumulated knowledge. It may function, but administration is difficult to repeat, verify or transfer.
Functional • dependent
Cloud-Migrated
Appropriate services move to modern platforms, creating the visibility and technical foundation for centralized administration.
Connected • capable
Cloud-Managed
Integrated platforms support documented standards, enforced policies, centralized visibility, defined controls and intentionally managed exceptions.
Intentional • governed
How BTG works
Manage what exists. Advance what matters.
We don't require a company to stop operating while we design a theoretical perfect environment. We establish ownership, gain visibility and then improve deliberately.
Understand
Learn the business, its people, systems and constraints.
Stabilize
Establish support, access, visibility and immediate controls.
Document
Build useful records, standards and administrative knowledge.
Modernize
Replace fragile practices with better-supported methods.
Steward
Continue supporting, governing and advancing the environment.
Who BTG serves
Businesses ready to stop treating IT as a collection of chores.
We fit organizations where technology matters enough to deserve real ownership, but where building an internal IT department is unnecessary or impractical.
01You want one accountable technology partner instead of disconnected vendors.
02Too much of the environment depends on somebody remembering how it works.
03You need both responsive support and someone looking past today's ticket.
04You are willing to address meaningful risk and improve the environment over time.
05You value a direct relationship, documented decisions and candid recommendations.
Start a conversation
Tell us a little about what's going on.
You don't need to diagnose the problem first. Tell us about the business, what isn't working the way you'd like, or what technology nobody quite owns.
Prefer to talk?
248-563-8924